You may be ready to skip past this post and if you are you may be as likely to skip the paperwork included with your latest Warhammer Conquest Delivery
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No need to get upset or worried, this is just a head’s up for people who may not check the paperwork in their delivery (especially at this busy time of year).
Please dont!
For those of you who subscribe to Warhammer Conquest. This month included a little extra note. I didn’t pay much attention at first, I saw the picture read the headline and quietly assumed it was
However, this is actually advising you that you are about to automatically charged for the book. Unless you call and explicitly state that you do not want the book.
Dear Subscriber
For over thirty years, the heroics and the horror of the Warhammer universe have been immortalised in art.
Discover a brand new a limited-edition book full of incredible artwork by some of Games Workshop’s best artists. The art in this exclusive product depicts the superhuman Space Marines and their sworn enemies, the disgusting. mutated forces of the Death Guard. Your high-quality hardback book comes with a protective sleeve and makes an exciting addition to your Warhammer 40,000 collection!
This special one-off book comes for the special subscriber price of £14.99 (€19.99 for ROI).
As a subscriber, we have already reserved a Warhammer 40.000: Conquest Art Book for you and it will be sent out automatically in your next dispatch.
If you do not wish to receive your limited-edition art book, then you can contact us via phone or email to cancel the order.
Call us on 0333 300 1045 – local rates apply (from the ROI call 0333 300 1046)Email us at [email protected] – please include your subscriber number in your email
We would like to thank you for your subscription and we hope you will continue to enjoy collecting the series
Yours sincerely,
Hachette Partworks
Hachette Partworks
This isn’t unusual behaviour from part-works magazines and I don’t expect it will be the last time we see it happen in our Warhammer Conquest Subscriptions either. After all, we are only just about 1/4 of the way in.
Hachette’s phone lines are only open 9am-5pm Mon-Fri. they aren’t open on weekends. I have Zero Confidence in their email service. I suspect they would either cancel your whole subscription or just ignore you!
Personally, I’m not thankful that they’ve taken the trouble to reserve one on my behalf. I’ve already had issues with Hachette’s Customer Service and I’ve noted the issues many other people have had in my Issue 1 Review when it comes to trying to cancel the subscription.
What do you think of this practice? do you want this artbook? let me know in the comments.
As for me, I need to go and make a phone call.
Update 23/12/18:
According to the subscription paperwork, this type of activity was advertised:
- As a subscriber, I will also automatically receive any special issues of Warhammer 40,000: Conquest and I will have the option to opt out beforehand by email or phone.
- As a subscriber, I will automatically receive any binders as they become available at a cost of £7.99 (€9.99) each.
When you subscribe online, the following is in their terms:
- As a subscriber, you will automatically receive binders as they become available at £7.99 (€9.99) each. You will also receive special issues, though you will have the option to opt out of these beforehand.
You do however need to click on “order and delivery T&Cs” to view this.
I for
But I completely stand by the statement that cancellation may not be a simple case of calling or emailing. I know of may reports where requests to change addresses, resolve missing deliveries and cancel subscriptions have been ignored.
I’m also a bit surprised to find I’ll be charged an additional £7.99 per folder they send me (an undisclosed qunatity). Even though I personally have no use for them as I tend to bin the magazines. Can I even send these back?
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Thank you for this information.
Yes like you I just ticked the box and read nothing of the T&C.
Completely agree that the customer service is beyond lacking. However, what I have found is if you use the Facebook messenger app to talk with them they get back to you rather quickly and so far they have resolved all of my issues.
Hope this is useful,
Regards
Dan
I have also found that speaking to them via Facebook messenger will get a response. Good note!
Thanks for this, I’m sure I recieved some free binders and then this month got charged an extra 7.99. When emailling customer service they just said this was in the contract and was for the binder. I cant find this in my emails, but does say about the free stuff…
Thanks a lot for the info and a copy of the t&cs